Financial institutions are under increasing pressure to deliver faster, more accurate, and customer-focused services while operating within complex and evolving regulatory frameworks. However, many of their core processes—such as loan origination, customer onboarding, and claims processing—still rely heavily on manual, document-intensive workflows. These outdated methods are not only time-consuming but also prone to human error, leading to delays in decision-making, higher operational costs, and inconsistent customer experiences.

The challenge becomes even more pronounced when dealing with high volumes of applications or transactions, where the lack of standardization and automation creates bottlenecks across departments. Institutions often struggle to keep up with the pace of digital expectations, especially as customer bases grow more diverse and demand more personalized, real-time interactions. Without scalable systems to manage and process data efficiently, financial organizations risk falling behind in both service delivery and regulatory compliance.